For primary support please call the Technology Department Help Line at 601-643-8685. Our normal business hours are Monday–Thursday, 8:00 AM–4:00 PM, and Friday, 8:00 AM–12:00 PM. Calls outside these hours are routed to our after-hours phone menu. If prompted to leave a message, please leave your StudentID, Name, and preferably your mobile number on file as the point of contact.
Student Guide to Information Technology Resources
Overview of Services offered:
All students at Co-Lin are charged a technology fee as part of the registration process. This fee is $10 per semester hour and not to exceed $100 per semester. The revenue generated via this fee has allowed the college to continue to upgrade technology and to expand the services offered to students. Did you know that as a Co-Lin student you have access to the following?
- Broadband Access for DORM STUDENTS. All dorm rooms have access to WiFi. Ethernet ports are no longer active within the dorm rooms. Make sure your computer has antivirus and updated service packs. The WiFi network is WolfDenWifi and the current password for dorm students is wolfdenwifi2022. Use this network to connect all of your devices – Phones, Laptops, SmartTVs, gaming consoles, etc.
- MyPack Account. Your MyPack account or “StudentID” will be used to access the MyPack Student portal located here. The initial password may be your 6-digit date of birth (MMDDYY) and you will be required to change your password (click here for a guide with directions) the first time you access the portal. It is important to protect your MyPack account access as it contains your personal information related to your school account. MyPack is used to register for classes, check grades or make secure payments on outstanding balances. We encourage all students to use the “Sign in with Microsoft” option. As a first step, make sure you have attempted to logon to email, choose the forgot password option, and then update your credentials for Microsoft 365. Please review the information in Section 3.
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Email Account (Microsoft 365) & Account Security
While you are a student at Co-Lin, you will have an email account created in the Microsoft 365 platform. Your email address consists of your first initial, your last name, and the last 4 digits of your Student ID (for example: James Willis, ID# 123456, would be jwillis3456@st.colin.edu).
Please Note: Once you leave Co-Lin, your email account will be terminated within one semester of your departure. We advise against using your Co-Lin email address as a link to your personal social media accounts, online banking, or other merchant services.
Initial Login & Setting Your Password The initial automated password for your account is a random value. To log in for the first time, you must create a new password using the self-service recovery tool:
- Go to https://myaccount.microsoft.com or access your email via the MyPack portal.
- Enter your full Co-Lin student email address and click the “Forgot my password” link.
- Follow the prompts to verify your identity. IMPORTANT: To use this feature, you must have a current mobile number and alternate personal email on file with Enrollment Services. This information syncs directly to your Microsoft 365 account to keep it secure and recoverable.
- Set your new password. This will become your Main Password and will control your access to Canvas, MyPack, WolfAlert, and the campus network.
Setting up Microsoft Authenticator (Required) Multi-factor authentication (MFA) is required on all Co-Lin Microsoft 365 accounts. Immediately after resetting your password and logging in, you will be required to secure your account using the Microsoft Authenticator app.
- Download the App: Install the free Microsoft Authenticator app from the App Store (iOS) or Google Play Store (Android) onto your mobile phone.
- Sign In on a Computer: Log in to https://myaccount.microsoft.com on a computer. When prompted to set up security verification or that “more information is required,” click Next.
- Add Your Account: Open the Authenticator app on your phone, tap + Add Account, select Work or School Account, and choose Scan a QR Code.
- Scan & Approve: Scan the QR code displayed on your computer screen. Click Next on your computer, approve the test notification sent to your phone, and complete the setup.
Getting a New Phone? If you get a new phone, you must add Microsoft Authenticator to it before getting rid of or removing the app from your old device. Log in to your account on the new phone, go to Security Info, and choose Add sign-in method to configure your new device.
If you are locked out or no longer have access to your registered device, please call the Technology Help Line at 601-643-8685.
- Canvas. Canvas requires your Co-Lin Microsoft 365 account to logon. If you have not completed the steps to activate your Microsoft 365 account, you will not be able to access Canvas. Once those steps have been completed you will logon to Canvas using your Microsoft 365 credentials.
- OneDrive. OneDrive is a part of the Microsoft 365 suite. As a student, you have access to 25 GB of cloud storage for files. The college no longer offers local storage or a “home directory,” so use One Drive as your storage for all class-related projects. Just a reminder that if you store personal files in this OneDrive you will eventually lose access to them once your account is terminated after you are no longer an actively enrolled student so please be sure to backup any files you may need in the future.
- No computer? No problem. Each Library is open with access to current systems. You may logon to any lab/library pc using your email address as the username. All systems are furnished with front USB ports for easy usage with USB drives. You may purchase USB storage media at the Campus Bookstore. Labs and complete wireless access are also available on the Natchez Campus and at the Simpson County Center for student usage. You may want to check with your instructors on guidance to the usage of other labs. Co-Lin also supports students with the Laptop Loan Program.
- WiFi is available in every building, classroom, and dorm. The main network that all faculty/staff should use is Co-Lin Employee. You must have a valid username and password to use this network. In all non-dorm locations, guests and students should connect to Co-Lin Public. The current password for Co-Lin Public is “backthepack”.