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       Troubleshooting                          

            

               ........they shoot horses & computers, don't they??                                                      

404: File not Found
This means that the web page you are trying to retrieve may no longer exist or has a new web address.    Solution: Assume you have made a mistake and retype the URL. If you continue to get the message you can track back through the URL to the web site where the document was located.

File Contains No Data
You have the right web site, but the file is empty. Solution: Site may be in upgrade process so you could try again later.

Host Unavailable
Host server is down. Solution: Try again later.

Host Unknown
You may get this for a number of reasons such as host server is down, lost your internet connection, or you have incorrectly typed in the URL. Solution: Click reload, check URL, or check your internet connection.

Internet Server Error
Server Busy Error
The site you are trying to contact may be offline, busy, or crashed.  Solution:  Try again later.

Restricted...
Not Authorized...
403: Forbidden
Connection Refused by Host
Access Denied

Any one of the above messages may mean that the database you are trying to use is a restricted database and you are not registered with that site (by IP address) or you don't have the password. Solution: Contact site and register if allowed. Check with your library for password and remember that passwords can be case sensitive so type it in carefully and watch about keying in exact slashes, colons, etc.

Transfer Interrupted
Browser may have trouble loading a page because of graphics, for instance. Solution: Hit reload/refresh button and this will probably take care of it.